You can find an overview of your bills online in the Energy Bill application in your Customer Area. You can view and download your outstanding and paid bills.

When moving to a new premises or when leaving your old premises an energy transfer document should be filled in together with the previous user or new occupant. Both parties must sign the document.

The energy transfer document is the only valid proof of the correct meter readings. You can find the forms and our contact details here.

If there is no new occupant and the meters need to be closed, you should contact your distribution system operator (DSO) to arrange for someone to come and switch off the meters. We will draw up the final invoice after receiving the validated meter data from your DSO.It's best to do this before you leave. ENGIE will draw up the final invoice after receiving the validated meter data from your DSO.